CloudTalk, the fastest growing AI-powered calling solution and call center software for modern businesses, successfully raised a $28 million round, closing its Series B funding. The latest funding, co-led by KPN Ventures and Lead Ventures and supported by existing investors Point Nine Capital, henQ, Presto Ventures, and Orbit Capital, is a big step in CloudTalk's journey to transform business communication.
CloudTalk was founded in 2016 to help businesses connect seamlessly with customers over the phone and make customer experience the greatest competitive advantage for driving more revenues. “It's been fun to see how our product solves challenges for over 4,000 sales and customer-facing teams across 100+countries, powering more than 400 million customer conversations. That translates into an unbelievable 665 years of calling,” said Martin Malych, CEO of CloudTalk.
The new investment will strategically accelerate CloudTalk's growth and product innovation, mainly in enhancing its AI-powered cloud phone system and contact center solutions. This funding comes at a crucial time when sales and customer service teams worldwide are aiming at improving performance and efficiency during major economic changes.
“We've seen a growing demand for cloud communication tools that can effectively address the challenges of customer-facing teams. Users want a phone solution that helps with basic things like boosting call quality, increasing pickup rates, and improving CRM hygiene. But they also want the phone solution to be smart. For example, to summarize calls with artificial intelligence, automate note-taking, and monitor customer opinion via sentiment analysis. That's why our focus is now intensely on AI, maximizing team efficiency, optimizing conversations,and driving revenue growth for our clients,” said Martin Malych.
CloudTalk is firmly committed to improving human conversations and interactions in the business world. It aims to advance its AI-driven communication solutions, ensuring smooth integration with modern business tools and providing seamless interactions for users worldwide.
The company focuses on building a platform that not only meets the evolving needs of the remote workforce but also exceeds customer expectations with innovative features like AI-powered dialers, conversational intelligence, and speech recognition. CloudTalk's vision is to create a unified ecosystem for sales and customer service teams’ communication where every professional can engage in more productive and meaningful conversations.
KPN Ventures, investment fund of a major telecom operator in the Netherlands and lead investor in this round, fully supports CloudTalk's mission. "We are impressed with CloudTalk's intuitive AI solutions and its ability to meet the dynamic needs of modern businesses. Their commitment to excellence and innovation perfectly aligns with our vision," commented Sem Alberga, Investment Director at KPN Ventures.
“This investment is a leap towards our 'moonshot' goals. Not just in terms of financial growth, but in fundamentally transforming how businesses communicate. A big thanks to everyone who helped us on our journey – our customers, as well as our 140+ person team of CloudTalkers. I feel extremely lucky to have such incredible professionals around me. I am excited to continue working with all of them towards driving more meaningful conversations that bring revenue and satisfaction,” concludes Martin Malych.
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